1.Who we are
This website is run by Vanguard AI Consulting LLC, doing business as Vanguard AI Automations. When this policy says "we", "us" or "our", that's who we mean. When it says "you", we mean anyone who visits our website, books a call with us, takes one of our courses or works with us as a client.
We wrote this policy to be read, not skimmed past. If anything here is unclear, email us at support@vanguardaiautomations.com and a real person on our team will answer.
2.What we collect
Information you give us
- When you book a call: your name, email address, phone number, company name and anything you choose to tell us about your business.
- When you email or message us: your contact details and the contents of your message.
- When you enrol in a course: your name, contact details and billing details. Card payments are handled by our payment processor, so we never see or store your full card number.
- When you become a client: the business information and account access you share with us so we can build and run your systems.
Information we collect automatically
Like most websites, ours records basic technical information when you visit, such as your browser type, device, the pages you view and roughly where in the world you're browsing from. We use this to keep the site working well and to understand which pages are useful.
3.How we use your information
We only use your information for reasons that make sense given why you shared it with us:
- To schedule and prepare for your strategy call.
- To answer your questions and keep in touch about work you've asked us about.
- To deliver the services, courses and support you've signed up for.
- To send invoices and keep proper business records.
- To send you occasional updates or tips, but only if you've agreed to hear from us. You can unsubscribe at any time.
- To keep our website secure and improve how it works.
- To meet our legal obligations.
We don't sell your personal information. We never have, and we have no plans to start.
4.Text messages
If you give us your mobile number and agree to receive texts, we may text you about the appointment or request you made. That includes booking confirmations, appointment reminders, rescheduling messages and replies to your questions. Message frequency varies, usually 1 to 5 messages per appointment, and message and data rates from your carrier may apply.
You can stop at any time by replying STOP. Reply HELP for help, or email us at support@vanguardaiautomations.com. Agreeing to receive texts is never a condition of buying anything from us.
We do not share your mobile number or text messaging consent with any third party for their marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages (such as our messaging platform).
Our SMS Policy explains exactly how we ask for permission to text you.
6.Your clients' data
When we build automations for your business, those systems often handle information about your own customers and leads. In that case we're working on your behalf and following your instructions. We treat that information as confidential, we only access it when we need to build, fix or improve your systems, and we don't use it for anything else.
You're responsible for making sure you have the right to collect and use your customers' information, including their consent to receive calls, texts and emails from your business.
7.How long we keep it
We keep your information for as long as we need it for the reasons above. If you booked a call but never became a client, we'll usually delete your details within two years of our last contact. Client records and invoices are kept for as long as tax and accounting rules require. You can ask us to delete your information sooner at any time.
8.How we protect it
We use reputable providers, secure connections, strong passwords and two step login wherever it's offered, and we limit access to the people on our team who actually need it. No system connected to the internet is perfectly secure, but we take this seriously and will tell you promptly if a problem ever affects your information.
9.Your choices and rights
Wherever you live, you can ask us to:
- Tell you what personal information we hold about you.
- Correct anything that's wrong.
- Delete your information.
- Stop sending you marketing emails or texts.
Just email support@vanguardaiautomations.com from the address you used with us. We'll reply within 30 days, and we won't treat you any differently for asking. Depending on where you live, such as California or the European Union, you may have additional rights under local law, and we'll honour those too.
11.Children
Our services are built for businesses and are not meant for anyone under 18. We don't knowingly collect information from children. If you think a child has shared their details with us, please email us and we'll delete them.
12.Changes to this policy
We may update this policy from time to time. When we do, we'll change the date at the top of this page. If we make a significant change, we'll let our clients know directly.
13.Contact us
Questions, requests or concerns about your privacy? Email us at support@vanguardaiautomations.com or call +1 925-678-5384. We usually reply within one business day.
Vanguard AI Consulting LLC, doing business as Vanguard AI Automations
2232 Dell Range Blvd., Suite 245, Cheyenne, WY 82009
You can also read our Terms of Service.